By Josh Poulson, Restyling & Truck Accessories

Mistakes will happen, but how you respond to mistakes, including the creation of a definitive procedure when mistakes happen, will reap long-term benefits.

All of us have or will have to face a disgruntled customer or two in our line of work. Either they’re not happy with the installation or the product.

As independently owned and operated businesses, Rhino Linings® applicators are responsible for maintaining their own positive reputation with current and future customers. Owning up to mistakes, following through and making good with the customer goes a long way in this word of mouth industry.

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